Outage in Salesforce MCAccountEngagement

Production Environment Service Disruption

Resolved Major

April 28, 2023 - Started almost 3 years ago - Lasted 3 minutes
Official incident page

Incident Report

The Salesforce Technology team has identified a service disruption affecting a subset of Account Engagement application within our production environment. This issue began at 04/28/2023 at 15:21 UTC. During this disruption period, a subset of end users are unable to access certain aspects of the affected service. We’re investigating the issue and an update will be provided as soon as we have more information.

Components affected

Salesforce MCAccountEngagement Pardot Web Application

Latest Updates ( sorted recent to last )

RESOLVED almost 3 years ago - at 04/28/2023 03:37PM

The Salesforce Technology team has resolved a service disruption affecting a subset of Account Engagement customers within our production environment. This issue began at 04/28/2023 15:15 UTC and was resolved at 04/28/2023 15:28 UTC. During this disruption period, end users were unable to access certain aspects of the affected service.

We apologize for the inconvenience caused.

INVESTIGATING almost 3 years ago - at 04/28/2023 03:36PM

The Salesforce Technology team has identified a service disruption affecting a subset of Account Engagement application within our production environment. This issue began at 04/28/2023 at 15:21 UTC. During this disruption period, a subset of end users are unable to access certain aspects of the affected service.

We’re investigating the issue and an update will be provided as soon as we have more information.

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