Performance Degradation

The teams continue to actively monitor the overall health and performance of this issue including the application tier and network layer. As this is a repeat issue, the teams are validating results before declaring an all-clear. We will provide an update in 30 minutes or sooner if additional information is available.

Initial reports from customers indicate positive results after the failover completed. The team continues to monitor the service to ensure performance levels have returned to normal.
We will provide an update in 30 minutes or sooner if additional information is available.

The switchover was completed at 14:35 UTC and customers can now connect to the service. Out of an abundance of caution, due to the repeated nature of this issue, the team is monitoring the health of the service.
We will provide an update in 30 minutes or sooner if additional information is available

The team has begun the switchover and as of 14:24 UTC customers will experience a service disruption. We will provide an update in 30 minutes or sooner if additional information is available

The Salesforce technology team has noted a performance degradation impacting IND9. Customers can experience high average page time loads (APTs) and general slow performance. As this is a repeat issue the team decided to switch over to the failover site as the best path forward. This activity will introduce a period of downtime for customers of approximately 15 minutes. Although this will introduce additional impact the team believes that this will help restore service to normal operating levels. We will notify you once this has started.