Performance Degradation

We are closely monitoring the progress on the restart of a subset of services within the Search functionality. The team noted that these services were not functioning as expected and hence decided to restart the services to see if that helps in restoring the search functionality. Additionally, the Technology team is also exploring additional paths to restore the services, in the event of restarting the services does not yield the desired outcomes.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

After investigating, the team noted potential issues with a subset of services within the Search functionality to be the likely cause of the incident. The team decided to restart the services to see if that helps in resolving the issue. The restart is in progress. Interim, as we detailed in our earlier update, customers will continue to experience degradation while attempting the search functionality.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 06:16 UTC, on November 03, 2022, the Salesforce Technology team became aware of the performance degradation, impacting POD138 of the Commerce Cloud production environment. During this time, customers can place the Orders, however, while using the search functionality, customers can’t search for the Orders that were placed. Please note that Storefront is not impacted as a result of this incident. We are exploring multiple paths to resolve the issue.

We initially communicated the issue as a Service Disruption. However, after additional investigations and impact assessment, we decided to revise the impact. We apologize for any confusion this may have caused.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.