Outage in Salesforce
Performance Degradation - Asynchronous Processing
Resolved Minor
November 04, 2022 - Started almost 3 years ago
- Lasted about 3 hours
Incident Report
The Salesforce Technology team is working to isolate a performance degradation on this instance. Some customers get delays in asynchronous processing, including Web-to-Case, Web-to-Lead, Email-to-Case, and dashboard refreshes. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
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Latest Updates ( sorted recent to last )
MONITORINGWITHSOLUTION
almost 3 years ago - at 11/04/2022 05:46PM
We have implemented a solution and are monitoring the instance performance levels.
IMPLEMENTINGSOLUTIONWORKINGONFIX
almost 3 years ago - at 11/04/2022 04:53PM
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
INVESTIGATINGPOTENTIALCAUSE
almost 3 years ago - at 11/04/2022 04:35PM
We are investigating a potential cause of the issue.
INVESTIGATINGPOTENTIALCAUSENEWENGINEERS
almost 3 years ago - at 11/04/2022 04:18PM
We’re investigating the cause of the issue and have engaged more engineers to help isolate the root cause. We will provide an update in 30 minutes or sooner if we have more information.
IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED
almost 3 years ago - at 11/04/2022 03:58PM
We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
IMPLEMENTINGSOLUTIONWORKINGONFIX
almost 3 years ago - at 11/04/2022 03:28PM
We identified the potential cause of the issue and are working on implementing a fix to resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.
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