Outage in Salesforce

Performance Degradation

Resolved Minor
March 17, 2023 - Started over 1 year ago - Lasted about 4 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
INVESTIGATINGCAUSENEWENGINEERS over 1 year ago - at 03/17/2023 07:27PM

The Technology team is pursuing multiple mitigation paths. They have added capacity to CS133, preparations are in progress to upgrade the database on CS234, and they are also determining the feasibility of prioritizing certain message types to allow the queues to process faster.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE over 1 year ago - at 03/17/2023 06:53PM

The team continues to investigate potential mitigation paths. They also determined that Sandbox refreshes are taking longer than expected due to this issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE over 1 year ago - at 03/17/2023 06:20PM

At 17:23 UTC on March 17, 2023, the Salesforce Technology team became aware of a performance degradation impacting GovCloud Sandbox instances CS132, CS133, CS234, and CS308. Customers may experience slow performance with metadata retrievals, file transfers, and message queue processing. The team is exploring adding additional capacity to application hosts, as well as potentially upgrading the databases.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE over 1 year ago - at 03/17/2023 05:52PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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