Outage in Salesforce

Performance Degradation

Resolved Minor
March 17, 2023 - Started almost 2 years ago - Lasted about 4 hours

Need to monitor Salesforce outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including Salesforce, and never miss an outage again.
Start Free Trial

Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Latest Updates ( sorted recent to last )
INVESTIGATINGCAUSENEWENGINEERS almost 2 years ago - at 03/17/2023 07:27PM

The Technology team is pursuing multiple mitigation paths. They have added capacity to CS133, preparations are in progress to upgrade the database on CS234, and they are also determining the feasibility of prioritizing certain message types to allow the queues to process faster.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE almost 2 years ago - at 03/17/2023 06:53PM

The team continues to investigate potential mitigation paths. They also determined that Sandbox refreshes are taking longer than expected due to this issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE almost 2 years ago - at 03/17/2023 06:20PM

At 17:23 UTC on March 17, 2023, the Salesforce Technology team became aware of a performance degradation impacting GovCloud Sandbox instances CS132, CS133, CS234, and CS308. Customers may experience slow performance with metadata retrievals, file transfers, and message queue processing. The team is exploring adding additional capacity to application hosts, as well as potentially upgrading the databases.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGCAUSEOFISSUE almost 2 years ago - at 03/17/2023 05:52PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

Need to know when vendors go down? You’re in the right place

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3279 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Never again lose time looking in the wrong place

14-day free trial · No credit card required · No code required