Outage in Salesforce

Service Cloud Voice degradation

Resolved Minor
April 24, 2023 - Started over 1 year ago - Lasted about 1 hour

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Outage Details

There’s a Service Cloud Voice service degradation. During a service degradation, some service cloud voice features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS33 Salesforce NA21 Salesforce CS32 Salesforce CS224 Salesforce CS226 Salesforce CS170 Salesforce CS216 Salesforce CS218 Salesforce NA166 Salesforce CS210 Salesforce NA152 Salesforce NA223 Salesforce NA225 Salesforce NA224 Salesforce NA226 Salesforce CS251 Salesforce NA210 Salesforce NA160 Salesforce NA162 Salesforce NA211 Salesforce NA165 Salesforce NA212 Salesforce NA130 Salesforce NA112 Salesforce NA123 Salesforce NA140 Salesforce CS197 Salesforce CS203 Salesforce CS252 Salesforce NA169 Salesforce CS209 Salesforce NA153 Salesforce CS217 Salesforce CS59 Salesforce NA101 Salesforce NA117 Salesforce NA137 Salesforce NA126 Salesforce NA102 Salesforce NA103 Salesforce CS195 Salesforce CS125 Salesforce CS124 Salesforce NA135 Salesforce NA141 Salesforce NA109 Salesforce NA75 Salesforce NA95 Salesforce NA96 Salesforce NA118 Salesforce NA120 Salesforce NA134 Salesforce NA98 Salesforce NA115 Salesforce NA119 Salesforce NA133 Salesforce NA138 Salesforce NA131 Salesforce NA114 Salesforce NA116 Salesforce NA136 Salesforce NA132 Salesforce NA127 Salesforce NA110 Salesforce NA147 Salesforce NA148 Salesforce NA174 Salesforce NA173 Salesforce CS200 Salesforce CS202 Salesforce NA204 Salesforce NA170 Salesforce NA161 Salesforce CS212 Salesforce NA151 Salesforce CS219 Salesforce CS220 Salesforce CS190 Salesforce CS192 Salesforce CS166 Salesforce CS199 Salesforce CS167 Salesforce CS201 Salesforce CS171 Salesforce NA163 Salesforce CS172 Salesforce NA207 Salesforce NA206 Salesforce CS221 Salesforce CS223 Salesforce CS225 Salesforce CS222 Salesforce NA208 Salesforce CS41 Salesforce CS4 Salesforce NA209 Salesforce NA213 Salesforce NA129 Salesforce NA85 Salesforce NA83 Salesforce CS44 Salesforce CS42 Salesforce CS24 Salesforce CS63 Salesforce CS165 Salesforce CS194 Salesforce NA167 Salesforce CS62 Salesforce CS28 Salesforce CS60 Salesforce CS196 Salesforce CS198 Salesforce CS169 Salesforce CS159 Salesforce CS123 Salesforce NA150 Salesforce NA90 Salesforce NA93 Salesforce NA80 Salesforce NA94 Salesforce NA125 Salesforce NA172 Salesforce NA121 Salesforce NA171 Salesforce NA139 Salesforce NA128 Salesforce NA111 Salesforce NA113 Salesforce NA142 Salesforce NA100 Salesforce NA159 Salesforce NA164 Salesforce CS211 Salesforce NA156 Salesforce CS213 Salesforce NA149 Salesforce CS214 Salesforce CS215 Salesforce CS191 Salesforce CS193 Salesforce CS246 Salesforce CS238 Salesforce CS249 Salesforce CS243 Salesforce CS244 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce CS257 Salesforce CS40 Salesforce CS45 Salesforce CS22 Salesforce CS2 Salesforce NA104 Salesforce NA105 Salesforce CS1 Salesforce NA124 Salesforce NA168 Salesforce CS61 Salesforce NA122 Salesforce NA158
Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 04/24/2023 10:28AM

The team continues to investigate the issue and analyze data to determine the best path to resolution. The Technology team identified more instances that were impacted than reported before.
We’re investigating the cause of the issue.

We will provide an update in 30 minutes or sooner if we have more information

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