Outage in Salesforce

Service Cloud Voice degradation

Resolved Minor
May 05, 2023 - Started over 1 year ago - Lasted 30 minutes

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Outage Details

There’s a Service Cloud Voice service degradation. During a service degradation, some service cloud voice features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA140 Salesforce NA161 Salesforce NA132 Salesforce CS211 Salesforce NA116 Salesforce NA136 Salesforce NA166 Salesforce CS41 Salesforce NA223 Salesforce NA225 Salesforce NA224 Salesforce NA226 Salesforce CS209 Salesforce NA152 Salesforce NA122 Salesforce NA154 Salesforce CS98 Salesforce NA209 Salesforce CS252 Salesforce CS251 Salesforce NA210 Salesforce NA129 Salesforce NA85 Salesforce NA167 Salesforce CS159 Salesforce NA90 Salesforce NA93 Salesforce NA80 Salesforce NA94 Salesforce NA125 Salesforce NA172 Salesforce NA121 Salesforce NA171 Salesforce NA139 Salesforce NA128 Salesforce NA95 Salesforce NA96 Salesforce NA92 Salesforce NA111 Salesforce NA113 Salesforce NA155 Salesforce NA142 Salesforce NA100 Salesforce NA112 Salesforce NA117 Salesforce NA123 Salesforce NA158 Salesforce NA156 Salesforce CS213 Salesforce NA149 Salesforce CS218 Salesforce CS219 Salesforce NA153 Salesforce CS217 Salesforce CS167 Salesforce CS220 Salesforce CS215 Salesforce CS193 Salesforce CS244 Salesforce CS171 Salesforce NA163 Salesforce CS245 Salesforce CS241 Salesforce CS247 Salesforce CS248 Salesforce CS250 Salesforce CS242 Salesforce CS44 Salesforce CS42 Salesforce CS24 Salesforce CS63 Salesforce NA124 Salesforce NA169 Salesforce CS212 Salesforce NA151 Salesforce CS125 Salesforce CS216 Salesforce NA196 Salesforce CS197 Salesforce NA99 Salesforce NA126 Salesforce NA134 Salesforce NA98 Salesforce NA115 Salesforce NA119 Salesforce NA133 Salesforce CS238 Salesforce CS249 Salesforce CS243 Salesforce NA170 Salesforce CS33 Salesforce CS165 Salesforce CS194 Salesforce CS148 Salesforce CS124 Salesforce CS170 Salesforce NA204 Salesforce NA160 Salesforce CS210 Salesforce CS201 Salesforce CS203 Salesforce CS172 Salesforce NA207 Salesforce NA103 Salesforce NA83 Salesforce NA75 Salesforce NA118 Salesforce NA120 Salesforce NA137 Salesforce NA138 Salesforce NA131 Salesforce NA114 Salesforce NA159 Salesforce NA127 Salesforce NA110 Salesforce NA147 Salesforce NA148 Salesforce NA174 Salesforce NA173 Salesforce NA168 Salesforce CS214 Salesforce CS190 Salesforce CS191 Salesforce CS192 Salesforce CS166 Salesforce CS199 Salesforce CS257 Salesforce NA164 Salesforce CS99 Salesforce CS61 Salesforce CS195 Salesforce CS142 Salesforce CS123 Salesforce NA150 Salesforce CS59 Salesforce NA208 Salesforce CS4 Salesforce NA21 Salesforce CS246 Salesforce CS32 Salesforce CS40 Salesforce CS45 Salesforce CS22 Salesforce CS2 Salesforce NA104 Salesforce NA105 Salesforce CS1 Salesforce NA213 Salesforce NA102 Salesforce NA130 Salesforce CS62 Salesforce CS28 Salesforce CS60 Salesforce CS138 Salesforce CS196 Salesforce CS198 Salesforce CS169 Salesforce NA146 Salesforce NA135 Salesforce NA141 Salesforce NA109 Salesforce NA101 Salesforce CS200 Salesforce CS202 Salesforce NA162 Salesforce NA211 Salesforce NA165 Salesforce NA212 Salesforce NA206 Salesforce CS221 Salesforce CS223 Salesforce CS225 Salesforce CS222 Salesforce CS224 Salesforce CS226 Salesforce USA2S Salesforce CAN25 Salesforce USA1 Salesforce USA22S Salesforce CAN26 Salesforce CAN27 Salesforce CAN28 Salesforce CAN29 Salesforce CAN34 Salesforce CAN11 Salesforce CAN17 Salesforce CAN1
Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 05/05/2023 02:10AM

The technology team conducted a cluster restart which was completed at 02:04UTC, and we are starting to see instances coming out of impact. We are currently monitoring the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE over 1 year ago - at 05/05/2023 01:53AM

At 20:55 UTC on May 4, 2023, the Salesforce Technology team began investigating a Service Cloud Voice (SCV) degradation. Teams are currently working to investigate the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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