Feature Degradation

The Salesforce Technology team has engaged additional specialist teams to assist in their investigation. Engineers are currently pursuing a new path to mitigation following the failure of the restarts.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

After reviewing additional diagnostic logs, we noted that few more instances are impacted as a result of this issue. Hence, we decided to update the trust page for those instances as well. Additionally, in our initial Trust post we included USA1, USA2S, USA3S and USA220 as impacted instances. However, after reviewing the logs, we noted that these instances are not impacted and hence will be removed from the list of impacted instances. We apologise for any confusion this may have caused.

The team performed rolling restarts of the impacted services, however this did not resolve the issue. The Technology team continues to explore multiple paths to resolve the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

At 05:52 UTC, on May 24, 2023, the Salesforce Technology team was alerted via monitoring about the intermittent feature degradation impacting the enhanced automated scheduling and optimisation features within the field service. As a workaround, it is recommended that customers manually execute the field service operations. The Technology team is working on multiple paths to resolve the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.