Commerce Cloud Service Disruption - Storefronts and Business Manager

The Technology team identified issues on a few network ports. These were reloaded to re-establish the network connectivity to the PODs. Initial reports indicate positive outcomes and few customers have confirmed that they are now able to access the services.
The team is performing additional health checks and monitoring the performance.

We’ll provide an update in 30 minutes, or sooner if additional information becomes available.

At 09:24 UTC on June 01, 2023 the Salesforce Technology team became aware of a service disruption impacting multiple customers. Customers hosted on POD214 are experiencing intermittent availability and on POD217 are experiencing a complete service disruption.
After an initial error log review analysis, the team believes potential issues at the network tier to be the likely cause. However, we are working to secure our customers with more conclusive information. In parallel, the Technology team continues to explore alternative paths to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.