Outage in Salesforce

Marketing Cloud Engagement Feature Degradation

Resolved Minor
June 21, 2023 - Started over 2 years ago - Lasted 6 days

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Outage Details

The Salesforce Technology team identified a feature degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement feature degradation, intermittent slowness or unavailability can occur for the affected service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB7159 Salesforce DB771 Salesforce DB780 Salesforce DB7155 Salesforce DB7039 Salesforce DB7066 Salesforce DB7090 Salesforce DB7109 Salesforce DB785 Salesforce DB7006 Salesforce DB7089 Salesforce DB7084 Salesforce DB740 Salesforce DB754 Salesforce DB787 Salesforce DB7071 Salesforce DB7106 Salesforce DB7036 Salesforce DB7144 Salesforce DB7146 Salesforce DB7149 Salesforce DB7151 Salesforce DB734 Salesforce DB791 Salesforce DB797 Salesforce DB7004 Salesforce DB7131 Salesforce DB7130 Salesforce DB7063 Salesforce DB7143 Salesforce DB710 Salesforce DB713 Salesforce DB716 Salesforce DB736 Salesforce DB7016 Salesforce DB7045 Salesforce DB7101 Salesforce DB7018 Salesforce DB7040 Salesforce DB7067 Salesforce DB7079 Salesforce DB7085 Salesforce DB7021 Salesforce DB7064 Salesforce DB7026 Salesforce DB7080 Salesforce DB7116 Salesforce DB711 Salesforce DB724 Salesforce DB741 Salesforce DB758 Salesforce DB784 Salesforce DB7053 Salesforce DB7076 Salesforce DB7082 Salesforce DB704 Salesforce DB7103 Salesforce DB7058 Salesforce DB707 Salesforce DB720 Salesforce DB729 Salesforce DB764 Salesforce DB778 Salesforce DB792 Salesforce DB7005 Salesforce DB799 Salesforce DB703 Salesforce DB746 Salesforce DB767 Salesforce DB788 Salesforce DB7134 Salesforce DB765 Salesforce DB790 Salesforce DB766 Salesforce DB7003 Salesforce DB793 Salesforce DB7008 Salesforce DB7038 Salesforce DB7059 Salesforce DB743 Salesforce DB760 Salesforce DB782 Salesforce DB7093 Salesforce DB7011 Salesforce DB7030 Salesforce DB7055 Salesforce DB7062 Salesforce DB7068 Salesforce DB7050 Salesforce DB7056 Salesforce DB7104 Salesforce DB7124 Salesforce DB7145 Salesforce DB7147 Salesforce DB739 Salesforce DB7154 Salesforce DB794 Salesforce DB717 Salesforce DB750 Salesforce DB712 Salesforce DB7077 Salesforce DB7009 Salesforce DB7046 Salesforce DB7100 Salesforce DB7070 Salesforce DB7121 Salesforce DB7102 Salesforce DB756 Salesforce DB777 Salesforce DB774 Salesforce DB7098 Salesforce DB708 Salesforce DB7031 Salesforce DB7037 Salesforce DB7044 Salesforce DB7069 Salesforce DB7097 Salesforce DB7110 Salesforce DB7015 Salesforce DB7033 Salesforce DB7125 Salesforce DB7127 Salesforce DB7137 Salesforce DB728 Salesforce DB7091 Salesforce DB7113 Salesforce DB7022 Salesforce DB7065 Salesforce DB7078 Salesforce DB7133 Salesforce DB7035 Salesforce DB7115 Salesforce DB7138 Salesforce DB742 Salesforce DB718 Salesforce DB7088 Salesforce DB731 Salesforce DB738 Salesforce DB755 Salesforce DB7002 Salesforce DB7139 Salesforce DB732 Salesforce DB745 Salesforce DB763 Salesforce DB7129 Salesforce DB735 Salesforce DB748 Salesforce DB749 Salesforce DB757 Salesforce DB773 Salesforce DB705 Salesforce DB733 Salesforce DB776 Salesforce DB759 Salesforce DB7081 Salesforce DB7096 Salesforce DB753 Salesforce DB772 Salesforce DB781 Salesforce DB7086 Salesforce DB7118 Salesforce DB7020 Salesforce DB7052 Salesforce DB7105 Salesforce DB7017 Salesforce DB7108 Salesforce DB744 Salesforce DB7160 Salesforce DB7014 Salesforce DB7027 Salesforce DB7158 Salesforce DB7087 Salesforce DB7095 Salesforce DB7117 Salesforce DB7135 Salesforce DB770 Salesforce DB779 Salesforce DB7148 Salesforce DB7013 Salesforce DB7012 Salesforce DB7049 Salesforce DB7075 Salesforce DB47 Salesforce DB7029 Salesforce DB7047 Salesforce DB7054 Salesforce DB7060 Salesforce DB7073 Salesforce DB721 Salesforce DB7119 Salesforce DB7122 Salesforce DB7123 Salesforce DB706 Salesforce DB709 Salesforce DB719 Salesforce DB727 Salesforce DB752 Salesforce DB7028 Salesforce DB7083 Salesforce DB7099 Salesforce DB7112 Salesforce DB7140 Salesforce DB762 Salesforce DB795 Salesforce DB7041 Salesforce DB7048 Salesforce DB7094 Salesforce DB775 Salesforce DB786 Salesforce DB7043 Salesforce DB7120 Salesforce DB725 Salesforce DB730 Salesforce DB747 Salesforce DB7023 Salesforce DB7034 Salesforce DB7092 Salesforce DB7107 Salesforce DB798 Salesforce DB7111 Salesforce DB7141 Salesforce DB7114 Salesforce DB7042 Salesforce DB714 Salesforce DB737 Salesforce DB7010 Salesforce DB7025 Salesforce DB7061 Salesforce DB7074 Salesforce DB7126 Salesforce DB7132 Salesforce DB715 Salesforce DB7001 Salesforce DB7007 Salesforce DB7019
Latest Updates ( sorted recent to last )
UPDATE over 2 years ago - at 06/26/2023 10:03PM

As of 22:00 UTC on June 26, 2023, a small subset of customers may still experience delays in processing as the backlog is cleared.

We’ll provide an update in 24 hours or sooner if more information becomes available.

UPDATE over 2 years ago - at 06/24/2023 01:15PM

Remediation efforts continue and the backlog is being processed as expected. These actions are expected to take a number of hours to complete at which stage it’s expected that customers will no longer be affected by the issue. We’ll provide an update in 48 hours or sooner if more information becomes available.

UPDATE over 2 years ago - at 06/23/2023 01:35PM

The Salesforce Technology is continuing their remediation efforts. They have seen steady improvement since applying the mitigation steps. Recovery is still expected to take several hours. We’ll provide an update in 24 hours or sooner if more information becomes available.

UPDATE over 2 years ago - at 06/22/2023 01:41PM

The Salesforce Technology team has entered an extended mitigation phase. They are continuing with the remediation steps and are seeing signs of improvement. Recovery is expected to take several hours. We’ll provide an update in 24 hours or sooner if more information becomes available.

UPDATE over 2 years ago - at 06/22/2023 12:00PM

The Salesforce Technology team implemented the remediation steps, following which the team noted an improved performance. The team also noted a continuous decrease in the delay in retrieving the Journey History, Entry Results page, and calls to the Journey History API. The team is rebalancing the resources to clear the backlog and is confident that this will fully restore the services. However, the recovery is expected to take several hours with the lag or delay decreasing continually.

We will monitor the progress and provide an update upon significant developments.

UPDATE over 2 years ago - at 06/22/2023 02:38AM

At 07:00 UTC, on June 14, 2023, the Salesforce Technology team became aware of a feature degradation affecting customers on Stack 7 using Journey Builder within the Marketing Cloud production environment. Customers are currently experiencing a delay in retrieving the Journey History and Entry Results page. Additionally, calls to the Journey History API would also have the same delay. Please note the Counts at the bottom of the Journey Builder Canvas are not impacted.

Customers seeking to understand if a specific contact went through specific email activities, can leverage Tracking or Extracts to find customers that were sent specific emails. The Technology team remains engaged and continues to explore paths to resolve the issue. We do not have an ETA for resolution at this time.

We’ll provide an update in 8 hours or upon significant updates.

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