Feature Degradation

As of 22:00 UTC on June 26, 2023, the Salesforce Team is actively troubleshooting the issue affecting the Amend and Renew flow within CPQ. Our team is dedicated to resolving the issue with the utmost urgency. We appreciate your patience and apologize for any inconvenience caused.

We’ll provide the next update in 2 hours or sooner if information becomes available.

As of 21:00 UTC on June 26, 2023, the Salesforce Technology team believes the trigger is related to the application tier. They continue to investigate the exact cause and determine what actions can be performed to mitigate the processing issue.

We’ll provide the next update in 60 minutes or sooner if information becomes available.

As of 20:00 UTC on June 26, 2023, the Salesforce Technology team is actively investigating the issue and conducting a thorough review of the current traffic in an attempt to identify the trigger.

We’ll provide the next update in 60 minutes or sooner if information becomes available.

As of 19:00 UTC on June 26, 2023, the Technology team has confirmed that Core services are available; however the ability to amend and renew services may be unavailable in North American sandboxes. All other regions seem unaffected.

We’ll provide the next update in 60 minutes or sooner if information becomes available.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.