Outage in Salesforce
Commerce Cloud Performance Degradation - Carts
Resolved Minor
July 25, 2023 - Started about 2 years ago
- Lasted about 1 hour
Incident Report
There’s a Commerce Cloud performance degradation affecting cart functions on some customer storefronts. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD114One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 years ago - at 07/25/2023 08:31PM
At 19:48 UTC on July 25, 2023, the Salesforce Technology team identified a performance degradation on POD114. Customers may experience issues with fetching customer lists and viewing shopping cart data, including difficulties with the checkout process. In response, our teams have initiated the process of restarting services and conducting database health checks to mitigate this issue. We are actively working to restore services as quickly as possible.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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