Outage in Salesforce

Commerce Cloud Performance Degradation - Carts

Resolved Minor
July 25, 2023 - Started about 2 years ago - Lasted about 1 hour

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Outage Details

There’s a Commerce Cloud performance degradation affecting cart functions on some customer storefronts. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD114
Latest Updates ( sorted recent to last )
UPDATE about 2 years ago - at 07/25/2023 08:31PM

At 19:48 UTC on July 25, 2023, the Salesforce Technology team identified a performance degradation on POD114. Customers may experience issues with fetching customer lists and viewing shopping cart data, including difficulties with the checkout process. In response, our teams have initiated the process of restarting services and conducting database health checks to mitigate this issue. We are actively working to restore services as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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