Performance Degradation

The Technology team is observing significant improvement in performance levels and there is a drop in failures and error rate. We continue to monitor the situation closely and are fully committed to ensuring optimal performance for all customers. We apologize for any impact this had on you and your organization.

We will provide an update in 60 minutes or sooner if additional information becomes available.

The Technology team noted that the performance levels are improving gradually after implementing the EBF. There is a significant drop in the failures and the error rate, however the team will continue to make routing adjustments, as needed, for a sustained stability of services. We are expecting the restoration efforts and validations to take some more time and appreciate your continued patience.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The EBF(Emergency Break Fix) implemented to improve the performance has been completed. We are monitoring the performance levels for each of the impacted instances and reviewing if customers continue to be affected by this incident.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

After investigating, the Technology team noted potential issues with the Mail Transfer Agent (MTA) hosts and decided to implement an EBF(Emergency Break Fix) to route the traffic across separate sets of the MTA hosts to restore the service. The team is confident that the EBF will restore the services. As we mentioned in our prior updates, a subset of customers may continue experiencing intermittent failures, delays in sending outbound mails and processing inbound mails.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Salesforce Technology team is working with additional Subject Matter Experts (SMEs) to explore the quickest path to resolution, in parallel to assessing the complete scope of impact. During this time customers will continue experiencing intermittent performance degradation while attempting to send emails from cases.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The Salesforce Technology team is aware of the Email-to-Case performance degradation affecting a subset of customers across the Salesforce production environment. Customers might experience error messages, while attempting to send emails from cases. We are investigating and working to quickly resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.