Outage in Salesforce
Marketing Cloud Engagement Disruption
Resolved Major
August 17, 2023 - Started about 2 years ago
- Lasted about 4 hours
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Outage Details
The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
Components affected
Salesforce DB26 Salesforce DB421 Salesforce DB400 Salesforce DB409 Salesforce DB432 Salesforce DB38 Salesforce DB415 Salesforce DB435 Salesforce DB413 Salesforce DB441 Salesforce DB434 Salesforce DB461 Salesforce DB443 Salesforce DB411 Salesforce DB453 Salesforce DB430 Salesforce DB447 Salesforce DB422 Salesforce DB444 Salesforce DB446 Salesforce DB460 Salesforce DB440 Salesforce DB462 Salesforce DB425 Salesforce DB459 Salesforce DB457 Salesforce DB465 Salesforce DB419 Salesforce DB455 Salesforce DB417 Salesforce DB418 Salesforce DB442 Salesforce DB19 Salesforce DB414 Salesforce DB428 Salesforce DB32 Salesforce DB408 Salesforce DB449 Salesforce DB452 Salesforce DB431 Salesforce DB437 Salesforce DB427 Salesforce DB439 Salesforce DB458 Salesforce DB463 Salesforce DB49 Salesforce DB33 Salesforce DB429 Salesforce DB15 Salesforce DB412 Salesforce DB445 Salesforce DB27Latest Updates ( sorted recent to last )
UPDATE
about 2 years ago - at 08/17/2023 05:12PM
The team remains engaged and continues to investigate the issue and analyze data to determine the best path to resolution. The team is currently preparing to roll back a change which is estimated to take 30 minutes. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 years ago - at 08/17/2023 04:34PM
The Salesforce Technology team has observed improvement after the failover however issue is not fully resolved and broken links and images persist. The Technology team has engaged additional engineering resources to assist in the investigation and determine the best path to resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
UPDATE
about 2 years ago - at 08/17/2023 03:48PM
At approximately 14:15 UTC, on August 17, 2023, the Salesforce Technology team became aware of a service disruption. The Technology team is investigating the issue and has completed a failover to mitigate the impact. Teams are seeing improvements and continue to monitor performance.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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