Feature Degradation

The technology team is implementing the fix on the other affected PODs after successfully performing validations on a single POD. The user applications will require a rolling restart for the fix to get reflected.

We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 60 minutes or sooner if we have more information becomes available.

The technology team continues to validate the results of the fix and monitor the performance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The technology team has identified a configuration change that occurred during a recent release as a potential trigger.
A fix has been implemented on one of the PODs. Initial reports indicate a positive outcome. However, out of an abundance of caution, the team is continuing to monitor performance levels before implementing the fix on the remaining affected PODs.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 15:58 UTC, on August 22, 2023, impact began for a subset of customers across multiple Commerce Cloud Pods. Affected customers are experiencing a feature degradation where they are unable to upload or download files via SFTP Servers.
The team is currently investigating the issue and exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.