Outage in Salesforce

Marketing Cloud Engagement Degradation

Resolved Minor
August 23, 2023 - Started about 2 years ago - Lasted about 2 hours

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Outage Details

The Salesforce Technology team identified a degradation affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement degradation, intermittent slowness or unavailability can occur. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details.
Components affected
Salesforce DB10118 Salesforce DB10100 Salesforce DB10008 Salesforce DB10074 Salesforce DB10047 Salesforce DB10069 Salesforce DB10092 Salesforce DB10082 Salesforce DB10098 Salesforce DB10119 Salesforce DB10141 Salesforce DB10170 Salesforce DB10190 Salesforce DB10003 Salesforce DB10031 Salesforce DB10059 Salesforce DB10105 Salesforce DB10112 Salesforce DB10104 Salesforce DB10110 Salesforce DB10133 Salesforce DB10000 Salesforce DB10218 Salesforce DB10029 Salesforce DB10017 Salesforce DB10032 Salesforce DB10117 Salesforce DB10050 Salesforce DB10087 Salesforce DB10042 Salesforce DB10096 Salesforce DB10009 Salesforce DB10006 Salesforce DB10205 Salesforce DB10075 Salesforce DB10081 Salesforce DB10137 Salesforce DB10145 Salesforce DB10014 Salesforce DB10066 Salesforce DB10114 Salesforce DB10122 Salesforce DB10198 Salesforce DB10043 Salesforce DB10002 Salesforce DB10010 Salesforce DB10202 Salesforce DB10056 Salesforce DB10204 Salesforce DB10195 Salesforce DB10035 Salesforce DB10163 Salesforce DB10005 Salesforce DB10012 Salesforce DB10018 Salesforce DB10201 Salesforce DB10021 Salesforce DB10051 Salesforce DB10057 Salesforce DB10073 Salesforce DB10026 Salesforce DB10055 Salesforce DB10062 Salesforce DB10070 Salesforce DB10088 Salesforce DB10150 Salesforce DB10027 Salesforce DB10193 Salesforce DB10126 Salesforce DB10064 Salesforce DB10103 Salesforce DB10109 Salesforce DB10171 Salesforce DB10157 Salesforce DB10188 Salesforce DB10180 Salesforce DB10191 Salesforce DB10197 Salesforce DB10072 Salesforce DB10080 Salesforce DB10001 Salesforce DB10020 Salesforce DB10041 Salesforce DB10065 Salesforce DB10219 Salesforce DB10015 Salesforce DB10067 Salesforce DB10090 Salesforce DB10053 Salesforce DB10120 Salesforce DB10106 Salesforce DB10113 Salesforce DB10130 Salesforce DB10044 Salesforce DB10016 Salesforce DB10030 Salesforce DB10036 Salesforce DB10143 Salesforce DB10176 Salesforce DB10187 Salesforce DB10132 Salesforce DB10142 Salesforce DB10160 Salesforce DB10086 Salesforce DB10061 Salesforce DB10048 Salesforce DB10078 Salesforce DB10084 Salesforce DB10093 Salesforce DB10101 Salesforce DB10107 Salesforce DB10128 Salesforce DB10013 Salesforce DB10033 Salesforce DB10049 Salesforce DB10063 Salesforce DB10071 Salesforce DB10079 Salesforce DB10085 Salesforce DB10094 Salesforce DB10186 Salesforce DB10045 Salesforce DB10052 Salesforce DB10058 Salesforce DB10125 Salesforce DB10192 Salesforce DB10121 Salesforce DB10022 Salesforce DB10138 Salesforce DB10146 Salesforce DB10179 Salesforce DB10135 Salesforce DB10060 Salesforce DB10140 Salesforce DB10149 Salesforce DB10156 Salesforce DB10169 Salesforce DB10152 Salesforce DB10177 Salesforce DB10162 Salesforce DB10178 Salesforce DB10168 Salesforce DB10207 Salesforce DB10023 Salesforce DB10076 Salesforce DB10111 Salesforce DB10199 Salesforce DB10115 Salesforce DB10123 Salesforce DB10019 Salesforce DB10040 Salesforce DB10039 Salesforce DB10206 Salesforce DB10200 Salesforce DB10139 Salesforce DB10147 Salesforce DB10144 Salesforce DB10089 Salesforce DB10097 Salesforce DB10151 Salesforce DB10172 Salesforce DB10129 Salesforce DB10134 Salesforce DB10007 Salesforce DB10095 Salesforce DB10102 Salesforce DB10108 Salesforce DB10116 Salesforce DB10124 Salesforce DB10131 Salesforce DB10155 Salesforce DB10211 Salesforce DB10004 Salesforce DB10038 Salesforce DB10054 Salesforce DB10011 Salesforce DB10024 Salesforce DB10037 Salesforce DB10046 Salesforce DB10068 Salesforce DB10077 Salesforce DB10034 Salesforce DB10189 Salesforce DB10165 Salesforce DB10083 Salesforce DB10091 Salesforce DB10099 Salesforce DB10127 Salesforce DB10136 Salesforce DB10161 Salesforce DB10148 Salesforce DB10028 Salesforce DB10025 Salesforce DB10153 Salesforce DB10213 Salesforce DB10214 Salesforce DB10215 Salesforce DB10216
Latest Updates ( sorted recent to last )
UPDATE about 2 years ago - at 08/23/2023 03:10PM

The Salesforce Technology team continues to monitor this issue and has seen improvements in the services initially impacted by this incident. Customers may continue experiencing async API delays for all object types until the backlog is cleared. We’ll provide an update in 30 minutes or sooner if additional information becomes available

UPDATE about 2 years ago - at 08/23/2023 02:33PM

The Salesforce Technology team has begun reintroducing the backend machines which were brought out of rotation. The teams are actively monitoring the performance. During the incident, customers will also experience delays in email sends.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 years ago - at 08/23/2023 02:13PM

At 12:38 UTC, on August 22, 2023, the Salesforce Technology team became aware of a Performance Degradation impacting a subset of Marketing Cloud Engagement users. The users may experience delays in application login, API activities, imports, exports & reporting. The team identified a database issue with Outbound Message Manager (OMM) jobs. In an effort to restore service the team reduced the number of active machines.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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