Outage in Salesforce

Commerce Cloud Service Disruption- Carts

Resolved Major
September 21, 2023 - Started about 2 years ago - Lasted about 1 hour

Incident Report

There’s a Commerce Cloud service disruption Impacting cart functions on customer storefronts. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD238 Salesforce POD124 Salesforce POD192

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Latest Updates ( sorted recent to last )
UPDATE about 2 years ago - at 09/22/2023 12:12AM

The Salesforce Technology team has identified a recent change that appears to have triggered this issue. The team has reverted this change and monitoring is indicating improved performance across Commerce Cloud services. The Salesforce Technology team continues to troubleshoot to restore services as quickly as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE about 2 years ago - at 09/21/2023 11:50PM

At 20:02 UTC on September 21, 2023, the Salesforce Technology team noted a service disruption impacting multiple PODs. Some customers can experience issues impacting cart functions on customer storefronts. The team is exploring multiple paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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