Outage in Salesforce

Search Results Performance Degradation

Resolved Minor
October 07, 2023 - Started over 1 year ago - Lasted 3 days

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Outage Details

There’s a Salesforce Search performance degradation where some users may get an error message when attempting to retrieve search results. We’re investigating the issue and will provide you with an update in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA104
Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 10/07/2023 11:00PM

The Technology team is currently working on a fix, which entails reindexing Global Search within the databases of all affected orgs. The estimated time needed to rebuild each index is currently unknown due to several variables in play. Our team is diligently working to expedite the restoration of Search functionality for all customers.

We will provide an update as soon as we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED over 1 year ago - at 10/07/2023 01:42PM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED over 1 year ago - at 10/07/2023 09:59AM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED over 1 year ago - at 10/07/2023 09:59AM

We’re working on implementing a fix that we believe will resolve the impact to customers. We will provide an update in 30 minutes or sooner if we have more information.

IMPLEMENTINGSOLUTION over 1 year ago - at 10/07/2023 08:59AM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

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