Outage in Salesforce
Service Cloud Voice Performance Degradation
Resolved Minor
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Outage Details
Components affected
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We have identified additional instances that are impacted as a result of this incident and have added them to the impacted list of instances.
At 01:00 UTC on November 14, 2023, the Salesforce Technology team noted a feature degradation impacting multiple instances. Some users may experience intermittent difficulties with features such as real-time call recordings and transcripts. Additionally, some users may experience issues with voice call services.
Upon investigation, the team determined a recent release as the likely trigger of the issue. The team is working to roll back the change, to mitigate the impact.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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