Commerce Cloud Service Disruption - Storefronts and Business Manager

The team is analysing logs to help determine any underlying issues and to identify why the issue persists.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Connectivity issues to Salesforce service continue to impact multiple customers. The team is looking across all network paths and solutions. Bringing customers out of impact is a priority.

We’ll provide an update in 60 minutes or sooner if additional information becomes available

The team has engaged the third-party ISP to help troubleshoot the issue. The ISP is aware of an issue impacting traffic between APAC and the US. Concurrently the team is investigating additional sources of network congestion. The team is all hands on deck to restore service as quickly as possible.

We’ll provide an update in 30 minutes or sooner if additional information becomes available

Although the actions that team performed showed initial signs of improvement, impact reappeared for some customers. The team are investigating various networking options to bring customers fully out of impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available

As services have not yet fully recovered, the team are exploring alternative paths to resolution.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team continues to monitor performance levels as services continue to recover.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Following the actions that the team took to reroute network traffic, initial reports indicate positive results.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Investigation determined that a network issue with a third party ISP is the likely trigger of the issue. The team remains focused on rerouting traffic as the best path forward.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team has decided to reroute traffic in an effort to bring customers out of impact. This is believed to be the best path forward.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The team has determined that the network issue is impacting additional services. The impact to customers will be dependent on network routing.
A General Message has also been posted for this incident given the broad impact. https://status.salesforce.com/generalmessages/1263

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Initial investigations indicate that this may be a network related issue. The team is working to determine the full scope of the impact to customers.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 14:12 UTC, on December 16, 2023, the Salesforce Technology team became aware of a service disruption affecting Commerce Cloud customers on POD94 and POD122. During this time customers can’t access Business Manager. Storefronts are also impacted. The team has received reports that Storefronts aren’t accessible for some customers but for others are slow to load.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.