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We have restarted the hosts on the impacted instances and are validating whether this has resolved the issue. In the meantime, additional impacted instances have been identified.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
Starting at 11:30 UTC on March 27, 2024, a subset of customers have experienced intermittent connectivity issues with Einstein Bots. When a user tries to initiate a chatbot conversation, the chat may get stuck in a connecting loop. The Salesforce Technology team is investigating.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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