Outage in Salesforce

Feature Degradation

Resolved Minor
April 03, 2024 - Started over 1 year ago - Lasted about 2 hours

Incident Report

There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS133 Salesforce NA107 Salesforce NA218 Salesforce CS234 Salesforce NA215 Salesforce CS132

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Latest Updates ( sorted recent to last )
UPDATE over 1 year ago - at 04/03/2024 02:28PM

At 12:33 UTC on April 4, 2024, the Salesforce Technology team became aware of a feature degradation issue impacting a subset of instances in the Portland data center. The issue impacts a support service used by the application tier, which supports features including Custom Big Objects, Chatbots, Login Forensics, Field Audit Trail, and Chatter.

The Salesforce Technology team is performing server restarts to bring the instances out of impact. It has also been determined that impact began earlier than previously communicated, and the start time has been updated.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

INVESTIGATINGPOTENTIALCAUSE over 1 year ago - at 04/03/2024 01:26PM

We are investigating a potential cause of the issue.

INVESTIGATINGCAUSEOFISSUE over 1 year ago - at 04/03/2024 12:59PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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