Service Disruption

The CS105 instance is currently performing well. Our team is actively monitoring its performance and conducting thorough health checks to ensure ongoing stability.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.

At 14:59 UTC, on April 19, the Salesforce Technology team noted a service disruption on the CS105. Our team performed a rolling restart on the application tier; while the application itself is back online, a subset of our users may still be experiencing degraded performance on the instance, including the inability to log in. We are working down multiple paths to mitigate this as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.