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We apologize for the earlier issue that prevented some updates from appearing on the status page. The issue with the Status page has been resolved, and customers can now view real-time updates without interruption.
Our teams are actively conducting health checks as we prepare to bring services back online for the databases on stacks 1 and 6. We are carefully managing the recovery process to ensure a stable and reliable experience for all customers.
We will share another update within 30 minutes or sooner if new information becomes available.
The health checks are underway as we prepare to bring services back online. We're carefully managing the recovery to ensure system stability for all customers.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We continue our validations and are preparing to re-enable impacted services. Our focus remains on a controlled and stable recovery experience for customers
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We are actively performing health checks to confirm system readiness for incoming traffic. Restoration efforts are being precisely coordinated to ensure stability before reactivating additional services.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
We’ve implemented a solution to resolve the issue causing the service disruption for stacks 1 and 6. Initial results indicate positive indications of recovery. We continue to monitor the situation closely.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The Salesforce Technology team continues to work to restore the remaining storage systems needed to bring impacted stacks back online. As a precautionary measure, data replication has been temporarily paused to prevent strain on the databases and will be re-enabled once the environment reaches its required stability.
Restoration efforts remain underway in a phased and controlled manner, with health checks actively performed to ensure continued stability.
We will provide the next update in 30 minutes or sooner if additional information becomes available.
The Salesforce Technology team has confirmed that the initial storage system is now online and operating within expected parameters. Teams are currently performing validation and health checks on additional storage systems as part of the ongoing recovery process. Efforts are underway to bring these remaining systems online, with health checks in place to ensure continued stability.
All restoration activities are being carried out in a phased and controlled manner, with close coordination to ensure services are brought back online safely.
Please note that you may continue to experience performance degradation in other stacks during this process.
We will provide the next update in 30 minutes or sooner if additional information becomes available.
The Salesforce Technology team continues to work across multiple parallel efforts to restore impacted services. As part of ongoing mitigation, restoring key storage systems is essential for service recovery and is in progress. Current efforts are focused on bringing the initial storage system online, with teams performing validation and health checks before proceeding to restore additional systems.
All restoration activities are being carried out in a phased and controlled manner, with close coordination to ensure services are brought back online safely.
We will provide the next update in 30 minutes or sooner if additional information becomes available.
The Salesforce Technology team continues to investigate and validate storage systems on affected databases in stack 1 and stack 6, while also working to restore network connectivity by verifying the stability of core switches before progressing to distribution-level components.
We remain committed to full-service restoration as quickly and safely as possible.
We will provide the next update in 30 minutes or sooner if additional information becomes available.
The Salesforce Technology team continues to focus on restoring network connectivity by validating the stability of core switches before addressing distribution-level components.
In parallel, we are validating storage systems on the affected databases for Stack 1 and Stack 6, which are required to bring specific services back online.
Customers may continue to experience performance degradation in other stacks during this process. Restoration efforts are proceeding in a phased and controlled manner to ensure services are brought back online safely and without additional disruption.
We will provide the next update within 30 minutes or sooner if new information becomes available.
Upon further investigation, we identified that Mobile Connect services on stack 1 and stack 6 were impacted. We have implemented network configuration changes for stack 1 and stack 6, and are actively monitoring the services to ensure full recovery. Multiple teams remain engaged, and some customers on other stacks may still experience performance degradation.
We will provide the next update within 30 minutes or sooner if new information becomes available.
We’ve updated the post to include additional stacks experiencing a downstream performance degradation. While the initial service disruption was isolated to Stacks 1 and 6, the impact has started to extend to other stacks as a result. Customers who have multi-factor authentication enabled are not impacted.
We performed mitigation actions and are observing environments are improving. We will continue to monitor our environments and will provide an update in 30 minutes or sooner if additional information becomes available.
We continue to explore the best path to resolution. We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
On June 18, at 21:55 UTC, we noted a service disruption impacting multiple Marketing Cloud services on stacks 1 and 6. Customers may experience issues with accessing services and connecting to their environments. We have identified the trigger for this issue and are working on the best path to resolution.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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