Outage in Salesforce
Maintenance overrun - service disruption
Resolved Major
April 18, 2026 - Started about 3 hours ago
- Lasted about 2 hours
Incident Report
Summary AI Generated
A Salesforce maintenance window overran and caused a service disruption lasting 2.4 hours, preventing end users from accessing the service. Two instances were affected (AP52 and AP62), with AP52 being restored first and AP62 requiring additional recovery work. The incident was resolved by restoring service access to the affected instances.
An issue during standard maintenance caused the maintenance window to overrun and resulted in a service disruption. During a service disruption, end users can’t access the service. You will find further updates by viewing your individual instances at https://status.salesforce.com/current/maintenances.
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Latest Updates ( sorted recent to last )
UPDATE
about 2 hours ago - at 04/18/2026 06:57PM
At 18:35 UTC on April 18, 2026, the service disruption affecting the AP52 instance was resolved. Customers should now be able to access their Salesforce services as expected. We will now remove the AP52 instance from this Trust posting and they will receive a separate post to accurately reflect the correct impact times.
We are continuing to work on restoring the remaining impacted instance (AP62) and the next update will be upon a significant change in status, or sooner if additional information becomes available.
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