Outage in Salesforce
Feature Degradation
Resolved Minor
April 15, 2026 - Started about 14 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced a feature degradation affecting Commerce Cloud customers in the North America region across 23 PODs, where users were unable to modify Content Delivery Network (CDN) configurations via Business Manager due to rate-limiting issues with a third-party backend service provider. Storefront operations and checkout functionality remained fully operational throughout the incident. The issue was resolved after 59 minutes with Salesforce teams working directly with the vendor to restore full functionality.
There’s a Salesforce service feature degradation. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce POD190 Salesforce POD194 Salesforce POD208 Salesforce POD210 Salesforce POD212 Salesforce POD238 Salesforce POD242 Salesforce POD246 Salesforce POD250 Salesforce POD254 Salesforce POD260 Salesforce POD268 Salesforce POD273 Salesforce POD276 Salesforce POD278 Salesforce POD281 Salesforce POD283 Salesforce POD287 Salesforce POD288 Salesforce POD290 Salesforce POD293 Salesforce POD295Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
STARTTIMEREVISION
about 13 hours ago - at 04/15/2026 04:05PM
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
UPDATE
about 14 hours ago - at 04/15/2026 03:42PM
At 14:37 UTC on April 15, 2026, a feature degradation began impacting Commerce Cloud customers in the North America region. As a result, customers are unable to modify their Content Delivery Network (CDN) configurations via Business Manager. We have confirmed that storefront operations and checkout functionality remain fully operational; this incident only affects the management of CDN settings.
We are addressing an issue with a third-party backend service provider where API requests are currently being rate-limited. Our teams are actively engaged with the vendor to resolve the service disruption and restore full functionality. We will provide an update in 60 minutes or sooner if additional information becomes available.
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