Outage in Salesforce
Service Disruption Impacting Data 360
Resolved Minor
April 13, 2026 - Started about 15 hours ago
- Lasted about 4 hours
Incident Report
Summary AI Generated
Salesforce experienced a service disruption affecting Data 360 functionality across multiple instances starting April 13 at 20:58 UTC, lasting 3.7 hours. The incident impacted Data Streams, Profile Engine, Actions Service, and Scheduler Service features, preventing customers from properly navigating or utilizing these Data 360 components. Salesforce resolved the issue by identifying the trigger and increasing system capacity, with services returning to healthy status.
We’re aware of an issue impacting Data 360 on multiple instances, starting on April 13, at 20:58 UTC. Customers may observe issues when navigating or utilizing Data 360 Data Streams, Profile Engine, Actions Service, and Scheduler Service features.
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Latest Updates ( sorted recent to last )
UPDATE
about 12 hours ago - at 04/14/2026 12:01AM
We’ve identified the potential trigger, and have increased capacity as a remediation path. Services are trending healthily, and we’ll continue to monitor metrics to ensure stability.
Thank you for your patience as we work through this incident. The next update will be in 30 minutes or sooner if additional information becomes available.
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