Salesforce Marketing Cloud Engagement experienced a degradation affecting hundreds of database components, causing intermittent slowness, unavailability, login failures, failed email/journey sends, and SQL database operation errors. The incident lasted 5.2 hours and was resolved through coordinated parallel reboots and service restarts across the impacted database infrastructure, with services being restored in phases as each database subset was successfully restarted.
Trusted by 1000+ teams
Stop finding out about outages from your users. Monitor 6,020+ cloud services and get alerted the moment something breaks.
Ready to take control?
Start Free TrialWe successfully restarted services on a subset of the impacted database, restoring functionality for those users. We're updating the database specific Trust posts to reflect the exact resolution times for those databases.
We continue to execute coordinated restarts across the remaining infrastructure to fully resolve the issue.
We'll provide an update within the next 60 minutes or sooner as more significant information becomes available.
We continue to perform coordinated parallel reboots and service restarts across impacted databases to restore services.
We will provide an update within the next 60 minutes or sooner as more significant information becomes available.
Our investigation confirmed the ongoing issue affects additional database infrastructure, and we have updated this post to reflect the expanded scope.
We're executing a coordinated database system restart strategy across the remaining impacted infrastructure to restore authentication services and resolve ongoing connectivity issues.
Recovery is steadily progressing, and we remain focused on restoring full platform availability and service reliability.
We will provide an update within the next 30 minutes or sooner as more significant information becomes available.
We are currently investigating an issue affecting some Marketing Cloud customers across multiple stacks, resulting in intermittent login failures and disruptions to certain features. Customers may experience login issues, failed email or journey sends, and errors with SQL database operations.
We will provide an update within the next 30 minutes or sooner as more significant information becomes available.
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6020 services available
Integrations with