Outage in Salesforce
Performance degradation impacting Triggered Flows for a subset of customers
Minor
April 13, 2026 - Started 1 day ago
Incident Report
Issue: At 06:19 UTC on April 14, 2026, we began investigating a performance degradation impacting Triggered Flows for a subset of customers.
Impact: Affected customers may experience significantly slower response times (between 10–15 seconds) when creating or updating records via the UI or integration tools, which may lead to concurrent Apex errors during high-volume processing when using various services such as live chat, flows, order intake, or case creation.
Additional Information: We have identified a potential trigger related to a recent release and are currently testing a fix in a local environment to restore normal performance levels.
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Latest Updates ( sorted recent to last )
UPDATE
about 8 hours ago - at 04/14/2026 05:56PM
We began a targeted rollback of a recent release on a specific instance to validate it as a path to remediation. While we continue to build and test a permanent fix for the wider fleet, we are evaluating further targeted rollbacks for heavily impacted customers to expedite service restoration.
We will provide an update in 30 minutes, or sooner if new information becomes available.
UPDATE
about 7 hours ago - at 04/14/2026 06:32PM
We successfully completed a rollback of the recent release on a single instance. Following successful validation and confirmation of service restoration on that instance, we have initiated a broader rollback for all instances starting with Asia-Pacific (APAC) region, with
targeted rollbacks to continue expedite the service restoration.
We will provide an update in 30 minutes, or sooner if new information becomes available.
UPDATE
about 6 hours ago - at 04/14/2026 07:12PM
We continue to monitor the rollback of the recent release across all regions and expect the restoration process to take several hours to complete.
We will provide the next update upon a significant change in status, or sooner if additional information becomes available.
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