Outage in Salesforce
Service Disruption
Resolved Major
April 16, 2026 - Started about 2 hours ago
- Lasted about 1 hour
Incident Report
Summary AI Generated
Salesforce experienced a major service disruption on April 16, 2026, starting at 04:20 UTC that prevented customers from logging into the platform or accessing any services on the CS342 sandbox instance. The incident lasted approximately 1 hour with the team investigating multiple resolution paths. The service was classified as a major outage affecting all user access to the Salesforce platform during the disruption period.
There’s a Salesforce service disruption. During a service disruption, end users can’t access the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS342Trusted by 1,000+ teams
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UPDATE
about 2 hours ago - at 04/16/2026 05:03AM
At 04:20 UTC on April 16, 2026, we became aware of a service disruption impacting this sandbox instance. Customers are unable to log into Salesforce or access any of their services at this time. We’re investigating the issue and exploring multiple paths to resolution.
We'll provide an update in 30 minutes or sooner as additional information is available.
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