Feature Degradation

Following the release rollback, we confirmed that the issue persists for affected customers. Our engineering teams have identified the trigger for this incident and are exploring multiple resolution paths as a fix-forward strategy. We are currently preparing an emergency code fix and, in parallel, are validating a configuration change in sandbox environments to expedite the restoration of service. This is expected to take several hours to complete.

We’ll provide another update as additional information becomes available.

The release rollback on a test instance did not resolve the issue. We are preparing to perform a configuration change on another test instance in an effort to resolve the issue. We are also exploring additional resolution paths. We have not identified any viable workarounds that can be shared at this time.

We’ll provide an update in 1 hour or sooner if additional information becomes available.

The rollback has been completed on one test instance. We are validating whether this has had positive results. In parallel, a configuration change is also being prepared to be tested as an alternative path to resolution. We have also updated the posting to reflect additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

We’ll provide an update in one hour or sooner if additional information becomes available.

The rollback of the recent release on a test instance is still underway. Additional teams have been engaged to assist with the rollback.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We'll perform a rollback of the recent release on a test instance. This is expected to take some time to complete and we'll be monitoring it’s progress.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We're aware of an issue impacting a subset of customers using DevOps pipeline automations. Customers are receiving an error “Apex test failure” when trying to perform deployments. We have identified that this issue may be a result of a recent release. We are evaluating whether it is possible to roll back to the last known healthy version to resolve this issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.