Outage in Salesforce

Performance Degradation

Resolved Minor
April 22, 2024 - Started over 1 year ago - Lasted about 20 hours

Incident Report

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS132 Salesforce CS133 Salesforce CS308 Salesforce CS384 Salesforce CS385 Salesforce CS234 Salesforce NA218

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Latest Updates ( sorted recent to last )
LONGTERMINVESTIGATION over 1 year ago - at 04/22/2024 04:13PM

The Salesforce Technology team's focus remains on triaging and exploring multiple potential resolution paths. Due to the nature of the incident, this process may take some time to complete. We'll provide further updates as soon as more information becomes available throughout this extended investigation phase.

IMPLEMENTINGSOLUTION over 1 year ago - at 04/22/2024 04:03PM

The Salesforce Technology team has identified a potential trigger for the issue and is working on implementing a fix to resolve it. We don’t have an estimated time for the completion of all workstreams at this point; however, we will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE over 1 year ago - at 04/22/2024 03:33PM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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