Outage in Salesforce

Salesforce Data Cloud Service Degradation

Resolved Minor

May 03, 2024 - Started 5 months ago - Lasted 24 minutes

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Outage Details

There’s a service degradation impacting Salesforce Data Cloud. Users can access the service however some functionality can be unavailable or running at less than optimal performance. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk

Components affected

Salesforce NA138 Salesforce EU25 Salesforce EU37 Salesforce NA226 Salesforce DEU90 Salesforce DEU94 Salesforce EU53 Salesforce FRA56 Salesforce USA616 Salesforce USA878 Salesforce NA238 Salesforce NA233 Salesforce NA234 Salesforce NA235 Salesforce NA236 Salesforce NA253 Salesforce USA842 Salesforce USA844 Salesforce USA848 Salesforce USA862 Salesforce EU45 Salesforce EU38 Salesforce EU48

Latest Updates ( sorted recent to last )

IMPLEMENTINGSOLUTIONWORKINGONFIXCONTINUED 5 months ago - at 05/03/2024 02:15PM

The Salesforce Technology team is aware of the service degradation impacting the Identify Resolution(IR) jobs within the Salesforce Data Cloud Profile Engine. The Data Cloud Profile Engine is unable to create new IR jobs. The existing IR jobs are not impacted by this incident. The Technology team identified a fix and is currently deploying it across the impacted instances to resolve the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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