Performance Degradation

Performance has remained stable since action was taken to reduce database resource contention at 19:43 UTC. We are continuing to actively monitor the environment to ensure stability and prevent a recurrence.

We’ll provide another update as additional information becomes available.

At 19:43 UTC, we identified and blocked a source of database resource contention, which has had a positive impact on performance. We are continuing to actively monitor the environment to ensure stability.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We are continuing to investigate the trigger of this issue and are working to determine the most appropriate way to mitigate the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Although performance began normalizing after the site switch was completed, we now see evidence that the initial impact has resurfaced. We are continuing to investigate what triggered this degradation and the most appropriate way to mitigate the impact.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

We are seeing performance normalize after completing the site switch and are continuing to monitor the environment to ensure stability.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

The site switch has been completed and access to the instance has been restored. We are currently validating whether the site switch has resolved the performance degradation and will continue to monitor the environment to ensure stability.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

While initiating the site switch, some automated preparation operations failed which delayed the start of the site switch. These errors have since been resolved and the site switch is underway. Customers can expect approximately 20-30 minutes of downtime, during which they will not have access to the instance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Our team is continuing to prepare for the site switch and ensure that it is our most appropriate path forward, as it would result in 20-30 minutes of downtime for all customers on the instance.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

Our team restarted the database for the NA107 instance. However, the environment remains in a degraded state. To alleviate the impact, the team is preparing to perform a site switch. While the site switch is in progress, customers will be unable to access their environments for approximately 20 minutes.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

On May 21, at 14:38 UTC, the Salesforce technology team noted a performance degradation on the NA107 instance. Customers may experience overall slowness due to higher-than-average page load times and a backlog of active requests caused by resource contention on the database. Our team is actively exploring multiple paths to mitigate this issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.