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Outage in Revenera System Dashboard

Degraded Performance Affecting Software Delivery (ESD) in Production Environment

Resolved Major
June 07, 2024 - Started almost 2 years ago - Lasted about 2 months
Official incident page

Incident Report

FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying batch processing, uploaded file availability, and update notifications. We are actively working to resolve the issue and will provide updates as more information is available.

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Latest Updates ( sorted recent to last )
RESOLVED almost 2 years ago - at 07/23/2024 09:02PM

This incident is now resolved. If you continue to observe performance issues with Software Delivery (ESD), please notify your trusted Revenera contact or open a case with Revenera Technical Support.

INVESTIGATING almost 2 years ago - at 06/27/2024 04:56PM

Testing is ongoing in UAT and we will update the incident when validation is complete. We appreciate your continued patience as we work to resolve this issue.

INVESTIGATING almost 2 years ago - at 06/20/2024 06:27PM

We are testing a potential solution for the Software Delivery (ESD) issue affecting some file uploads. We will provide a status update when we have more information.

INVESTIGATING almost 2 years ago - at 06/11/2024 11:20PM

We are working to fix the Software Delivery (ESD) issue affecting file uploads. We will share an update as soon as we have more details.

INVESTIGATING almost 2 years ago - at 06/11/2024 03:53PM

We are continuing to work on a fix to address the Software Delivery (ESD) issue affecting file uploads. We will post an update as soon as we have more information.

INVESTIGATING almost 2 years ago - at 06/10/2024 09:59PM

We're actively working to resolve the Software Delivery (ESD) file availability issue. We'll provide an update as soon as we have more information.

INVESTIGATING almost 2 years ago - at 06/08/2024 12:09AM

Batch processing and update notifications are now stable. We are investigating the issue around the availability of uploaded files.

INVESTIGATING almost 2 years ago - at 06/07/2024 10:27PM

At this time, the investigation is still in progress. We will provide an update as soon as we have more information to share.

INVESTIGATING almost 2 years ago - at 06/07/2024 07:00PM

FlexNet Operations ALM/LLM Software Delivery (ESD) is experiencing degraded performance which is delaying batch processing, uploaded file availability, and update notifications. We are actively working to resolve the issue and will provide updates as more information is available.

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