Performance Degradation

The release has been deployed to all impacted instances, reducing the error rate back to normal levels. We will continue to closely monitor the environment during peak hours to ensure stability and prevent a recurrence.

We’ll provide another update as additional information becomes available.

We are continuing to deploy a fix across all remaining instances during off-peak hours to minimize the impact on customers.

We will continue closely monitoring the recovery process and provide updates upon significant developments.

As of 12:55 UTC, the Salesforce Technology team deployed a fix across the NA128, NA164, NA167, NA204, NA206, NA211, and NA213 instances. The team noted a significant reduction in the error rates, and customers on these instances may start experiencing signs of recovery. However, the Technology team will continue to roll out the fix across all the remaining instances to resolve the issue fully. This rollout is expected to take some more hours since it will be done during their respective off-peak hours to minimize the impact.

During the investigation, two additional instances, NA128 and NA204, were identified as being impacted by this issue. We have updated the Trust status page for these instances to capture the most accurate impact.

We will monitor the recovery aspects closely and provide updates upon significant developments.

The Salesforce Technology team continues investigating the intermittent message timeout issue, impacting a subset of customers communicating on Service Cloud standard channels, not enhanced channels.

During the investigation, three additional instances, NA167, NA164, and NA159, were identified as being impacted by this issue.

We will provide an update upon significant change or sooner if any new information arises.

The Salesforce Technology team continues investigating a performance degradation issue impacting a subset of customers experiencing intermittent message timeouts when communicating on standard channels using the standard Service Cloud channels. This issue does not affect customers utilizing enhanced channels.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.