Outage in Salesforce
Performance Degradation
Resolved Minor
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Outage Details
Components affected
Salesforce NA128 Salesforce NA204 Salesforce CS218 Salesforce CS210 Salesforce CS190 Salesforce NA125 Salesforce NA139 Salesforce NA120 Salesforce NA137 Salesforce NA161 Salesforce CS214 Salesforce CS62 Salesforce CS60 Salesforce CS166 Salesforce CS199 Salesforce CS167 Salesforce NA171 Salesforce CS221 Salesforce CS225 Salesforce CS226 Salesforce CS170 Salesforce NA150 Salesforce NA170 Salesforce CS202 Salesforce CS196 Salesforce CS169 Salesforce NA118 Salesforce CS193 Salesforce CS61 Salesforce NA127 Salesforce NA212 Salesforce CS172 Salesforce NA123 Salesforce CS200 Salesforce NA151 Salesforce NA148 Salesforce NA169 Salesforce NA126 Salesforce CS63 Salesforce CS165 Salesforce CS194 Salesforce CS124 Salesforce NA152 Salesforce CS213 Salesforce CS59 Salesforce NA134 Salesforce NA133 Salesforce NA158 Salesforce CS215 Salesforce NA207 Salesforce NA172 Salesforce NA121 Salesforce CS197 Salesforce CS220 Salesforce NA208 Salesforce NA149 Salesforce NA163 Salesforce NA206 Salesforce NA211 Salesforce NA213 Salesforce NA164 Salesforce NA159 Salesforce NA167Latest Updates ( sorted recent to last )
The release has been deployed to all impacted instances, reducing the error rate back to normal levels. We will continue to closely monitor the environment during peak hours to ensure stability and prevent a recurrence.
We’ll provide another update as additional information becomes available.
We are continuing to deploy a fix across all remaining instances during off-peak hours to minimize the impact on customers.
We will continue closely monitoring the recovery process and provide updates upon significant developments.
As of 12:55 UTC, the Salesforce Technology team deployed a fix across the NA128, NA164, NA167, NA204, NA206, NA211, and NA213 instances. The team noted a significant reduction in the error rates, and customers on these instances may start experiencing signs of recovery. However, the Technology team will continue to roll out the fix across all the remaining instances to resolve the issue fully. This rollout is expected to take some more hours since it will be done during their respective off-peak hours to minimize the impact.
During the investigation, two additional instances, NA128 and NA204, were identified as being impacted by this issue. We have updated the Trust status page for these instances to capture the most accurate impact.
We will monitor the recovery aspects closely and provide updates upon significant developments.
The Salesforce Technology team continues investigating the intermittent message timeout issue, impacting a subset of customers communicating on Service Cloud standard channels, not enhanced channels.
During the investigation, three additional instances, NA167, NA164, and NA159, were identified as being impacted by this issue.
We will provide an update upon significant change or sooner if any new information arises.
The Salesforce Technology team continues investigating a performance degradation issue impacting a subset of customers experiencing intermittent message timeouts when communicating on standard channels using the standard Service Cloud channels. This issue does not affect customers utilizing enhanced channels.
We’ll provide an update in 60 minutes or sooner if additional information becomes available.
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