Outage in Salesforce

Performance Degradation

Resolved Minor
June 18, 2024 - Started 6 months ago - Lasted 44 minutes

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS189
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 06/18/2024 10:45AM

At 09:47 UTC on June 18, 2024, CS189 began experiencing a service disruption due to several app servers entering an unhealthy state. During this time, customers could not log in and access their services.

While the Salesforce Technology team investigated the issue, they noted several unhealthy app servers and restarted a single server to restore it to a healthy state. Subsequently, at 10:01 UTC, the instance entered a degraded state. Customers can now log in; however, some functionality may be unavailable. The team is continuing to restart the remaining impacted app servers.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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