Performance Degradation

We rolled back the identified change in a test environment, which yielded positive results, and will now commence performing the rollback on the remaining instances. The rollback is expected to take approximately seven hours to complete.

We’ll provide an update as soon as additional information becomes available.

The team has identified recent changes as the potential trigger and is working to fix the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

The Salesforce Technology team is continuing to investigate the trigger for this issue and is pursuing multiple potential swim lanes to mitigate the impact as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

At 15:20 UTC, on June 20, 2024, the Salesforce Technology team noted a performance degradation impacting Edge services across multiple instances. Customers who have Edge services enabled may experience intermittent 503 errors when trying to connect upstream.

We’re actively investigating the issue and will provide an update in 60 minutes or sooner if additional information becomes available.