Outage in Salesforce

Performance Degradation

Resolved Minor
June 20, 2024 - Started 6 months ago - Lasted about 9 hours

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Outage Details

There’s a Salesforce service performance degradation. Users can access the Salesforce service, but some functionality can be unavailable or running at less than optimal performance. General and intermittent slow performance, timeouts, and connectivity issues are possible. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce NA159 Salesforce NA161 Salesforce NA164 Salesforce NA156 Salesforce CS257 Salesforce NA149 Salesforce NA225 Salesforce NA210 Salesforce NA223 Salesforce EU16 Salesforce NA174 Salesforce NA138 Salesforce NA213 Salesforce NA170 Salesforce NA206 Salesforce NA226 Salesforce NA168 Salesforce EU49 Salesforce NA242 Salesforce NA243 Salesforce NA244 Salesforce EU26 Salesforce NA120 Salesforce NA137 Salesforce NA139 Salesforce NA128 Salesforce NA160 Salesforce NA240 Salesforce NA232 Salesforce NA236 Salesforce NA237 Salesforce NA209 Salesforce NA150 Salesforce NA118 Salesforce NA123 Salesforce NA134 Salesforce NA133 Salesforce NA211 Salesforce EU46 Salesforce EU42 Salesforce NA158 Salesforce NA204 Salesforce NA207 Salesforce NA147 Salesforce NA153 Salesforce EU36 Salesforce NA247 Salesforce NA162
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 06/20/2024 07:22PM

We rolled back the identified change in a test environment, which yielded positive results, and will now commence performing the rollback on the remaining instances. The rollback is expected to take approximately seven hours to complete.

We’ll provide an update as soon as additional information becomes available.

UPDATE 6 months ago - at 06/20/2024 06:06PM

The team has identified recent changes as the potential trigger and is working to fix the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 6 months ago - at 06/20/2024 05:23PM

The Salesforce Technology team is continuing to investigate the trigger for this issue and is pursuing multiple potential swim lanes to mitigate the impact as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

UPDATE 6 months ago - at 06/20/2024 04:12PM

At 15:20 UTC, on June 20, 2024, the Salesforce Technology team noted a performance degradation impacting Edge services across multiple instances. Customers who have Edge services enabled may experience intermittent 503 errors when trying to connect upstream.

We’re actively investigating the issue and will provide an update in 60 minutes or sooner if additional information becomes available.

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