Salesforce Data Cloud Feature Degradation

The roll out of the fix is progressing as planned and is still expected to take a number of hours to complete across all instances.

We’ll provide an update upon completion of the fix or sooner if additional information becomes available.

The Salesforce Technology team has begun implementing the fix on all impacted instances during their respective off-peak times over the next 24 hours. Customers can expect to see signs of improvement as the fix is implemented on their instance.

We’ll provide an update as soon as additional information becomes available.

Additional investigation determined that a number of instances were not impacted as they do not use the Data transform feature. These instances will be removed from this post. The Technology team has developed the fix and will be rolling this out in a staggered manner. The non-impacted instances have been removed.

We’ll provide an update as soon as additional information becomes available.

A fix was tested and verified on an instance and the results were positive. The Technology team will roll out the fix across impacted instances during off-peak hours. Teams are currently preparing for the deployment.

We’ll provide an update sooner or if additional information becomes available.

At 03:00 UTC on June 20, 2024, the Salesforce Technology team identified an issue with a recent release affecting a subset of Data Cloud customers using Data Transforms.

A subset of customers may experience an error creating, updating, deleting, accessing, or running Data Transforms and may also experience errors creating, updating, or deleting activations. Previously scheduled Data Transforms are working as expected.

The Technology team is deploying a fix to restore services, which will take several hours to complete.

We’ll provide an update upon completion of the fix or sooner if additional information becomes available.