Outage in Salesforce

Salesforce Data Cloud Feature Degradation

Resolved Minor
June 21, 2024 - Started 6 months ago - Lasted 2 days

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Outage Details

There’s a feature degradation impacting Salesforce Data Cloud. During a feature degradation, some features are unavailable or run at less than optimal performance. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information. The team is actively monitoring and working to restore the service. To see if your account is affected, use the following guide to identify your functional domain: https://sfdc.co/MiAEk
Components affected
Salesforce GBR50 Salesforce GBR52 Salesforce GBR54 Salesforce NA238 Salesforce USA722 Salesforce GBR46 Salesforce USA624 Salesforce USA630 Salesforce BRA24 Salesforce BRA28 Salesforce AUS58 Salesforce AUS90 Salesforce SWE76 Salesforce SWE78 Salesforce NA148 Salesforce CAN42 Salesforce USA408 Salesforce USA426 Salesforce NA163 Salesforce CAN36 Salesforce USA236 Salesforce AP43 Salesforce AP44 Salesforce CAN56 Salesforce DEU66 Salesforce DEU70 Salesforce DEU72 Salesforce SWE98 Salesforce NA127 Salesforce USA416 Salesforce NA224 Salesforce CAN48 Salesforce SWE8 Salesforce USA220 Salesforce USA228 Salesforce USA230 Salesforce USA232 Salesforce USA272 Salesforce USA410 Salesforce USA412 Salesforce USA420 Salesforce USA424 Salesforce AP47 Salesforce FRA80 Salesforce FRA90 Salesforce SWE82 Salesforce USA638 Salesforce USA640 Salesforce USA746 Salesforce BRA18 Salesforce CAN40 Salesforce CAN44 Salesforce CAN46 Salesforce GBR36 Salesforce SWE46 Salesforce DEU76 Salesforce EU51 Salesforce SWE56 Salesforce SWE62 Salesforce GBR66 Salesforce ITA16 Salesforce ITA18 Salesforce ITA24 Salesforce SWE74 Salesforce USA560 Salesforce USA612 Salesforce USA644 Salesforce USA648 Salesforce USA652 Salesforce USA714 Salesforce USA716 Salesforce USA718 Salesforce USA728 Salesforce USA730 Salesforce USA732 Salesforce NA151 Salesforce DEU36 Salesforce DEU38 Salesforce USA34 Salesforce USA36 Salesforce SWE18 Salesforce SWE22 Salesforce SWE24 Salesforce SWE26 Salesforce SWE38 Salesforce USA276 Salesforce USA278 Salesforce USA282 Salesforce USA354 Salesforce USA356 Salesforce USA384 Salesforce USA454 Salesforce USA464 Salesforce USA468 Salesforce USA474 Salesforce DEU100 Salesforce DEU106 Salesforce DEU108 Salesforce USA924 Salesforce NA212 Salesforce USA26 Salesforce NA231 Salesforce NA233 Salesforce BRA32 Salesforce BRA34 Salesforce CAN80 Salesforce CHE18 Salesforce NA140 Salesforce GBR100 Salesforce ITA10 Salesforce EU52 Salesforce EU53 Salesforce USA616 Salesforce FRA48 Salesforce FRA52 Salesforce AUS70 Salesforce USA618 Salesforce DEU54 Salesforce USA742 Salesforce FRA34 Salesforce NA235 Salesforce USA288 Salesforce USA292 Salesforce USA296 Salesforce USA302 Salesforce USA316 Salesforce USA318 Salesforce USA320 Salesforce USA326 Salesforce USA328 Salesforce USA330 Salesforce USA342 Salesforce USA344 Salesforce USA348 Salesforce USA350 Salesforce EU45 Salesforce NA169 Salesforce ITA8 Salesforce USA550 Salesforce USA552 Salesforce FRA46 Salesforce NA245 Salesforce NA253 Salesforce SWE50 Salesforce SWE64 Salesforce CHE16 Salesforce NA206 Salesforce NA226 Salesforce IND64 Salesforce NA164 Salesforce NA156 Salesforce NA225 Salesforce NA210 Salesforce NA223 Salesforce NA138 Salesforce NA213 Salesforce NA168 Salesforce EU26 Salesforce NA137 Salesforce NA139 Salesforce NA128 Salesforce NA232 Salesforce NA236 Salesforce NA209 Salesforce EU42 Salesforce EU25 Salesforce EU31 Salesforce EU17 Salesforce EU38 Salesforce EU41 Salesforce SWE14 Salesforce USA564 Salesforce USA566 Salesforce USA572 Salesforce USA574 Salesforce USA576 Salesforce USA578 Salesforce USA580 Salesforce USA590 Salesforce USA592 Salesforce USA598 Salesforce USA600 Salesforce USA606 Salesforce USA610 Salesforce USA684 Salesforce USA686 Salesforce USA688 Salesforce USA694 Salesforce USA698 Salesforce USA702 Salesforce USA704 Salesforce USA778 Salesforce USA788 Salesforce USA844 Salesforce USA848 Salesforce NA150 Salesforce NA123 Salesforce NA167 Salesforce NA211 Salesforce EU46 Salesforce ITA6 Salesforce JPN138 Salesforce USA436 Salesforce USA438 Salesforce USA440 Salesforce USA444 Salesforce GBR80 Salesforce GBR82 Salesforce GBR94 Salesforce IND120 Salesforce USA862 Salesforce EU37 Salesforce NA166 Salesforce DEU78 Salesforce DEU84 Salesforce DEU86 Salesforce DEU88 Salesforce DEU92 Salesforce IND62 Salesforce USA496 Salesforce USA538 Salesforce USA842 Salesforce USA478 Salesforce DEU52 Salesforce CAN50 Salesforce SWE36 Salesforce NA207 Salesforce NA172 Salesforce EU34 Salesforce USA414 Salesforce EU36 Salesforce USA312 Salesforce USA324 Salesforce USA334 Salesforce USA338 Salesforce DEU56 Salesforce DEU58 Salesforce USA878 Salesforce EU19 Salesforce EU44 Salesforce GBR86 Salesforce EU33 Salesforce FRA36 Salesforce NA246 Salesforce SWE114 Salesforce USA418 Salesforce NA234 Salesforce SWE66 Salesforce USA682 Salesforce AUS75 Salesforce FRA66 Salesforce NA249
Latest Updates ( sorted recent to last )
UPDATE 6 months ago - at 06/22/2024 08:21AM

The roll out of the fix is progressing as planned and is still expected to take a number of hours to complete across all instances.

We’ll provide an update upon completion of the fix or sooner if additional information becomes available.

UPDATE 6 months ago - at 06/21/2024 08:56PM

The Salesforce Technology team has begun implementing the fix on all impacted instances during their respective off-peak times over the next 24 hours. Customers can expect to see signs of improvement as the fix is implemented on their instance.

We’ll provide an update as soon as additional information becomes available.

UPDATE 6 months ago - at 06/21/2024 04:20PM

Additional investigation determined that a number of instances were not impacted as they do not use the Data transform feature. These instances will be removed from this post. The Technology team has developed the fix and will be rolling this out in a staggered manner. The non-impacted instances have been removed.

We’ll provide an update as soon as additional information becomes available.

UPDATE 6 months ago - at 06/21/2024 11:36AM

A fix was tested and verified on an instance and the results were positive. The Technology team will roll out the fix across impacted instances during off-peak hours. Teams are currently preparing for the deployment.

We’ll provide an update sooner or if additional information becomes available.

UPDATE 6 months ago - at 06/21/2024 01:38AM

At 03:00 UTC on June 20, 2024, the Salesforce Technology team identified an issue with a recent release affecting a subset of Data Cloud customers using Data Transforms.

A subset of customers may experience an error creating, updating, deleting, accessing, or running Data Transforms and may also experience errors creating, updating, or deleting activations. Previously scheduled Data Transforms are working as expected.

The Technology team is deploying a fix to restore services, which will take several hours to complete.

We’ll provide an update upon completion of the fix or sooner if additional information becomes available.

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