CRM Analytics Recipes Feature Degradation

We continue to take remedial actions to restore the recipe recommendations and search functionality. We have identified a low number of errors (less than 1%) and believe that upon completing the rolling restarts on the application tier, services will be fully restored.

We’ll provide an upon the completion of the restarts or sooner if additional information becomes available

While we continue to troubleshoot this feature degradation, customers may experience issues with recipe recommendations and search functionality. Our internal monitoring tools report unhealthy connections, although manual health status checks indicate that the system is healthy. The team is working to identify the cause of this discrepancy. Additionally, one of the services is showing high memory usage. Our technology teams are actively investigating the issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Our team is restarting the server in an attempt to restore the impacted services. This process is expected to take some time. Meanwhile, our teams are actively reviewing the error messages and logs to identify the trigger of this issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Restarting the impacted services did not resolve the issue. However, we did notice that the error rate has fallen during the last 10 minutes compared to the last 3 hours. Our teams are still reviewing the error messages and logs to investigate the trigger of this issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

Our team has successfully restarted the impacted host services. However, these steps have not yielded positive results. The Technology team is exploring multiple paths to isolate the underlying cause of the issue and identify a fix to restore the services. We are reviewing the error logs and diagnostic information.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

On July 02, 2024, at 12:05 UTC, our Salesforce Technology team identified an issue affecting a subset of customers across multiple instances. Affected customers may encounter errors while processing Analytics data flow recipes, queries and dashboards. Our team is currently reviewing the instances health status and is attempting to perform restarts of impacted services within the instances.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.