Outage in Sendcloud

Integrations - Issues with shop feedback and order import

Resolved Minor

July 15, 2024 - Started over 1 year ago - Lasted about 2 hours
Official incident page

Incident Report

Currently, there are ongoing issues pertaining to order import and order feedback functionalities across Magento, Shopify, and Lightspeed integrations. We are currently investigating this issue.

Components affected

Sendcloud Shopify Sendcloud SendCloud API Sendcloud Lightspeed eCommerce Sendcloud Magento V2 Sendcloud Amazon Sendcloud Bol.com

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Latest Updates ( sorted recent to last )

RESOLVED over 1 year ago - at 07/15/2024 01:32PM

This issue has been resolved.

MONITORING over 1 year ago - at 07/15/2024 12:28PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED over 1 year ago - at 07/15/2024 11:58AM

More connections have ben observed with the issue, Amazon, Bol and the Sendcloud API.
We have This issue has been identified and a fix is being implemented.

INVESTIGATING over 1 year ago - at 07/15/2024 11:42AM

Currently, there are ongoing issues pertaining to order import and order feedback functionalities across Magento, Shopify, and Lightspeed integrations. We are currently investigating this issue.

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