Outage in Salesforce

Feature Disruption

Resolved Minor
August 21, 2024 - Started 4 months ago - Lasted about 1 hour

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Outage Details

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce CS385 Salesforce NA291 Salesforce CS133 Salesforce NA215
Latest Updates ( sorted recent to last )
UPDATE 4 months ago - at 08/21/2024 01:56AM

At 01:55 UTC, on August 21, 2024: The Salesforce Technology team has identified a recent release that they believe is the cause of this issue. The team is rolling back the release, which they believe will restore LiveAgent services to customers.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

ISSUEISOLATEDAPPLICATIONTIER 4 months ago - at 08/21/2024 01:35AM

We isolated the issue to the application tier and are working to find the best path to resolution. We will provide an update in 30 minutes or sooner if we have more information.

INVESTIGATINGCAUSEOFISSUE 4 months ago - at 08/21/2024 01:28AM

We’re investigating the cause of the issue. We will provide an update in 30 minutes or sooner if we have more information.

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