Outage in Salesforce

Marketing Cloud Engagement Disruption

Resolved Major
August 29, 2024 - Started 3 months ago - Lasted about 2 hours

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Outage Details

The Salesforce Technology team identified a disruption affecting customers on this instance and is working to resolve it. During a Marketing Cloud Engagement disruption, end users are unable to access the service. We’re investigating the issue and will provide updates as soon as possible. See Impacted Services and Additional Information for further details
Components affected
Salesforce DB13083 Salesforce DB13084
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 08/29/2024 09:59AM

The Salesforce Technology team worked with a third-party vendor to resolve the issue. Vendor recommendations helped in bringing the database servers online. Customers were out of impact at 09:33 UTC.

We apologize for how you and your business may have been affected by this incident. Salesforce is fully committed to minimizing downtime when incidents do occur.

We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

UPDATE 3 months ago - at 08/29/2024 09:29AM

The database team is restarting the impacted database servers to bring them online and available. In parallel the team is moving new connections to a healthy node. The team continues to investigate what caused the failure.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

UPDATE 3 months ago - at 08/29/2024 08:49AM

At 07:20 UTC, August 29, 2024, the Salesforce Technology team became aware of a service disruption impacting customers ability to access their database. The team identified that the disruption is due to a hardware failure in database servers and is exploring multiple paths to restore the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

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