Marketing Cloud Engagement Disruption

The Salesforce Technology team worked with a third-party vendor to resolve the issue. Vendor recommendations helped in bringing the database servers online. Customers were out of impact at 09:33 UTC.

We apologize for how you and your business may have been affected by this incident. Salesforce is fully committed to minimizing downtime when incidents do occur.

We will fully investigate the incident, confirming the technical trigger, the underlying cause, and preventive action to avoid a repeat in the future.

The database team is restarting the impacted database servers to bring them online and available. In parallel the team is moving new connections to a healthy node. The team continues to investigate what caused the failure.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 07:20 UTC, August 29, 2024, the Salesforce Technology team became aware of a service disruption impacting customers ability to access their database. The team identified that the disruption is due to a hardware failure in database servers and is exploring multiple paths to restore the services.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.