Feature Disruption

Our team is implementing a configuration change, which is expected to resolve the issue and take approximately two hours to complete. The initial results are positive as customers are beginning to experience fewer errors. We will continue monitoring the environment to ensure stability as the configuration change is fully implemented.

We’ll provide an update in 2 hours or sooner if additional information becomes available.

Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.

On September 05, at 15:59 UTC, the Salesforce Technology team noted a feature disruption impacting the Business Manager feature. When attempting to access Business Manager, users may get access errors. Our team is actively exploring multiple strategies to mitigate the issue and restore services as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.