Outage in Salesforce

CRM Analytics performance degradation

Resolved Minor
September 12, 2024 - Started 4 months ago - Lasted about 10 hours

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Outage Details

There's a CRM Analytics performance degradation. Data preview in Data Prep can be unavailable and scheduled runs can be delayed or fail for some customers. Dashboards using data from these scheduled recipes will still function but may have out-of-date information.
Components affected
Salesforce EU52
Latest Updates ( sorted recent to last )
INVESTIGATIONSRESUMING 4 months ago - at 09/12/2024 10:30PM

After a period of monitoring, we have observed that performance remains impacted following the implemented steps. Investigations will now resume to establish and assess an alternative best path forward.

We’ll provide another update as soon as additional information becomes available.

MONITORINGPERFORMANCEDEGRADATION 4 months ago - at 09/12/2024 10:01PM

We’ve implemented a solution to resolve the issue causing the performance degradation. Initial results indicate that the feature is working as expected. Engineers continue to monitor the situation closely. We’ll provide an update in 30 minutes or sooner if additional information becomes available.

INVESTIGATINGPOTENTIALCAUSE 4 months ago - at 09/12/2024 07:04PM

We are investigating a potential cause of the issue.

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