Outage in Salesforce

Commerce Cloud Service Degradation – Managed Runtime

Resolved Minor
October 01, 2024 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

There’s a service degradation impacting Storefronts deployed on Commerce Cloud Managed Runtime. During a service degradation, users may experience increased latency and error rates when accessing Storefronts deployed on Commerce Cloud Managed Runtime and changes made to Storefronts may not succeed. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.
Components affected
Salesforce MANAGEDRUNTIMEAMER Salesforce MANAGEDRUNTIMEADMIN Salesforce MANAGEDRUNTIMEEMEA Salesforce MANAGEDRUNTIMEAPAC
Latest Updates ( sorted recent to last )
UPDATE about 1 month ago - at 10/01/2024 11:48AM

At 11:01 UTC on October 1, 2024, the Salesforce Technology team noted a performance degradation impacting Managed Runtime Services on Commerce Cloud. Customers globally are unable to deploy custom codes and runtimes are taking longer. Teams have identified an unhealthy node as the potential trigger and are working on restarting this node to resolve this issue.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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