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On October 23, at 00:00 UTC, the Salesforce Technology team noted a performance degradation on long-term file storage that is impacting our customers due to the files' inaccessibility. Our teams are actively working on a fix. Once it has been thoroughly tested and verified, the fix will be deployed to the impacted instance to fully restore functionality.
We'll provide an update as soon as more information becomes available.
Upon further investigation, the Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused by this.
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