Outage in Salesforce
Feature Degradation
Resolved Minor
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Outage Details
Components affected
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Our team has ruled out recent changes as the trigger of this issue. Some services in the legacy infrastructure were recently shut down, leading to misrouted requests and failed email sends. Multiple teams are actively working on a fix to resolve the problem.
We appreciate your continued patience and we’ll provide an update in 30 minutes or sooner if additional information becomes available.
Upon further investigation, the team determined that the impact is a feature degradation. Outbound email sends continue to be impacted. We continue to investigate what triggered the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The engineering teams have been unable to correlate a recent change to the current issue. They are continuing to analyze various logs in an attempt to better understand the issue.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The Salesforce Technology team is assessing whether this issue is related to any recent changes or releases. They are still trying to determine the trigger of the issue.
We have updated the posting to reflect additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
The teams have restarted the Einstein Activity Capture (EAC) service; however, this was unsuccessful and has not resolved the impact. The engineers are investigating errors they are observing.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Additional engineering teams have been engaged, and initial investigations have ruled out a networking issue. The teams are continuing to establish the trigger of the issue.
The Salesforce Technology team has determined that the start time of impact is different than initially understood. We have now revised the start time of the Trust post to more accurately reflect the time customers may have begun to experience impact. We apologize for any confusion caused.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
Investigations have highlighted that the impact radius is broader than initially understood. We have updated the posting to reflect the additional instances experiencing impact, and customers in these instances will receive communications related to this incident going forward.
At 10:57 UTC on October 29, 2024, the Salesforce Technology team noted a feature disruption impacting Einstein Activity Capture (EAC). This disruption affects outbound email sends. The relevant teams have been engaged and are investigating the scope of the impact.
We’ll provide an update in 30 minutes or sooner if additional information becomes available.
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