Outage in Salesforce

Feature Disruption

Resolved Minor
January 06, 2025 - Started 10 months ago - Lasted 1 day

Incident Report

There’s a Salesforce service feature disruption. During a feature disruption, end users sometimes can’t access certain aspects of the service. We’re investigating the issue and an update will be provided in 30 minutes or sooner if we have more information.

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Latest Updates ( sorted recent to last )
UPDATE 10 months ago - at 01/07/2025 05:10AM

The Salesforce Technology team has successfully tested and validated the Emergency Release. Deployment has commenced using a staggered, region-based approach and is expected to take several hours to complete.

We are committed to keeping you informed and will provide an update once the deployment is completed or if new information becomes available.

UPDATE 10 months ago - at 01/06/2025 11:12PM

Our teams continue preparing a release to mitigate the ongoing issue. We have updated the list of impacted instances to include DEU14S, DEU20S, CS273 and CS342.

We are committed to keeping you informed and will provide an update once the release begins or sooner if more information becomes available.

UPDATE 10 months ago - at 01/06/2025 09:45PM

Our teams have identified the trigger and we are in the process of preparing a release that is expected to mitigate the impact. Once started, the release may take several hours to complete. After further analysis, it was determined that the issue also impacts FRA2S, USA766S, CS193, SWE94S, and USA754S.

We'll provide an update once the release begins or sooner if more information becomes available.

UPDATE 10 months ago - at 01/06/2025 08:17PM

Salesforce Teams became aware of a feature disruption that began at 03:51 UTC on January 4, 2025. Customers on impacted sandboxes may experience an error message when attempting to perform a deployment. Our teams are working to identify the trigger to mitigate the impact as quickly as possible.

We’ll provide an update in 60 minutes or sooner if additional information becomes available.

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