Feature Disruption

The Salesforce Technology team identified a configuration mismatch as the likely trigger of the issue. To recover, they are performing a manual restart of the feature. Once this is complete, they will monitor it to ensure it returns to a healthy state.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.

At 11:45 UTC, on January 7, 2025, customers using the Private Connect feature as part of their cross-cloud integration between Salesforce and AWS began experiencing a feature disruption. During this time customers will not be able to use the Private Connect feature. Engineers are actively investigating the issue.

We’ll provide an update in 30 minutes or sooner if additional information becomes available.